Inside Sales - Contract Support Specialist

About the role

Prescott’s, Inc. is a leading medical device services company that distributes and refurbishes essential medical equipment such as sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. The Inside Sales – Contract Support Specialist supports Prescott’s inside‑sales motion, focusing on renewal of service contracts and warranties, new business development, lead generation, and coordinated cross‑sell and up‑sell opportunities across multiple business units. The position can be remote or onsite at the Monument, CO location and works with two defined sales territories, partnering closely with sales representatives and field technicians.

Responsibilities

• Manage a high volume of incoming leads and convert them into sales opportunities.
• Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products.
• Utilize a consultative selling approach to educate customers on product and service benefits.
• Track and manage leads, pipeline, and sales activities using NetSuite CRM software.
• Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities.
• Ensure customer satisfaction through ongoing communication and resolve post‑sale issues.
• Maintain detailed reports of sales activities, including calls, orders, lost business, and any customer or vendor relationship problems.
• Provide periodic territory sales forecasts.
• Collaborate with the sales team to develop and implement effective sales strategies and achieve sales targets.
• Provide exceptional customer service and support throughout the sales process.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum of 1–2+ years of experience in inside sales or a customer service role.
• Proven track record of meeting or exceeding sales targets.
• Strong phone presence with the ability to engage customers and build rapport.
• Ability to quickly understand customer needs and recommend appropriate solutions.
• Understanding of marketing and sales motions.
• Eligibility to work in the United States.
• Preferred: Experience with NetSuite, familiarity with the healthcare or medical device industry, and prior experience working with field sales reps and cross‑functional business units.

Benefits

• Paid time off.
• Healthcare insurance (medical, dental, and vision coverage).
• Accident insurance, critical illness, and hospital indemnity insurance.
• Short‑term (employee‑paid) and long‑term disability (employer‑paid).
• 401(k) plan with company matching.
• Continuous learning and development opportunities, including training, workshops, and certifications.
• A fun and inclusive work environment that celebrates diversity and fosters growth.

Pay

This is a paid hourly position with an annual equivalent of $37,440 – $45,760 USD per year, plus commissions. Commission earnings are targeted at $50,000.