Inside Sales & Commercial Operation Specialist

About the role

Our client is a rapidly scaling leader in bioprocessing solutions. We are seeking a hunter‑minded, proactive Inside Sales & Commercial Operations Specialist for their expanding U.S. commercial team in Pleasanton, CA. This is an on‑site role designed to drive new business pipelines, engage deeply with scientific customers, and accelerate nationwide corporate growth through strategic collaboration with regional sales and business development leaders.

Responsibilities

• Proactive Lead Generation: Identify, map, and cultivate high‑potential enterprise accounts and emerging biotech targets using advanced CRM and sales‑enablement tools (HubSpot, Salesforce, LinkedIn Sales Navigator).
• Outbound Outreach & Qualification: Conduct targeted outbound campaigns, cold outreach, and follow‑ups to qualify prospective leads, discover technical pain points, and introduce OPM’s technical capabilities.
• Campaign Collaboration: Partner closely with marketing teams and the Senior Business Development Manager to execute highly targeted regional campaigns, product launches, and industry event strategies.
• Post‑Sales Fulfillment: Own the end‑to‑end post‑sales workflow, including Purchase Order (PO) processing, logistics/order tracking, and seamless customer onboarding.
• CRM Stewardship: Maintain pristine data integrity within the corporate CRM—tracking deal progressions, updating account profiles, and supporting accurate sales pipeline forecasting.
• Cross‑Functional Alignment: Collaborate with internal logistics, quality control, and technical application specialists to ensure a flawless, premium customer experience from initial quote to final product delivery.
• Account Upselling: Monitor client order patterns to identify and develop organic upselling opportunities within existing accounts.

Qualifications

Required:

• Education: Bachelor’s degree (B.S.) in Biology, Biochemistry, Biotechnology, or a closely related life sciences discipline.
• Experience: 2 to 4 years of progressive professional experience in inside sales, customer success, account management, or post‑sales commercial support within a technical life sciences or laboratory consumables environment.
• Software Proficiency: Hands‑on operational experience navigating corporate CRMs (Salesforce or HubSpot) and professional sales tools (LinkedIn Sales Navigator).
• Core Mindset: A strong hunter mentality with a natural drive to pursue new leads, break into cold accounts, and consistently exceed commercial objectives.
• Communication Skills: Exceptional written, verbal, and interpersonal communication capabilities, with the ability to convey technical concepts articulately to research scientists and procurement managers alike.

Preferred:

• Advanced Degree: Master’s degree (M.S.) in a relevant scientific or biotechnology discipline.
• Domain Expertise: Foundational familiarity with bioprocessing workflows, cell culture media formulations, upstream processing, or industrial scale‑up environments.

Pay

Base Salary: $80,000 – $110,000

Benefits

• Comprehensive employee healthcare benefits.
• Premium on‑site perks at the Pleasanton facility.
• Structured professional development, training, and continuous technical mentorship.
• Accelerated career trajectory with clear, metrics‑driven path and opportunities to transition into field sales or specialized technical account management roles.
• Direct executive mentorship in an open, collaborative, fast‑growing startup‑style environment with exposure to global leadership and seasoned biotech executives.
• Dual‑domain mastery: bridging front‑end proactive lead generation with technical back‑end commercial operations.
• High‑growth market exposure: embedded in the center of the booming biologics and cell/gene therapy supply chains, interacting with top‑tier scientific innovators