Inside Sales Center Agent - Louisville, KY

About the role

Join our Renewal by Andersen of Louisville, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation—the most recognized window brand in North America. We are currently seeking four motivated and customer-focused Call Center Agents to join our growing team.

Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction

Qualifications

• 1-2 years of call center or customer service experience preferred
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

Compensation & Benefits

• Base Pay: $20 per hour
• Monthly Bonus Opportunity: Up to $1,000
• Paid Time Off
• 12 Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Opportunities for professional development, training, and career advancement

Key Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction