Inside Sales Center Agent

About the role

Renewal by Andersen’s Inside Sales Center Agents set the tone, spark meaningful conversations, and create memorable first impressions for homeowners. Agents identify, engage, and create opportunities with prospective homeowners across multiple markets, aiming to maximize the conversion rate of incoming calls, leads, and inquiries into scheduled appointments for elite sales consultants.

Responsibilities

• Professionally respond to inbound calls, emails, and live chats regarding homeowner inquiries.
• Record detailed notes for each homeowner interaction proficiently and accurately.
• Qualify incoming leads while generating interest in our products and services.
• Schedule in‑home sales consultant appointments and collaborate with the team as needed.
• Provide excellent customer service and resolve issues with urgency and professionalism.

Requirements

• High School Diploma or equivalent.
• At least 1 year of sales & marketing experience.
• At least 1 year of customer service & professional phone etiquette experience.
• Prior experience within the home improvement or appointment‑setting industry is a plus.
• Reliable transportation.
• Comfortable utilizing dual computer screens.
• Proficient with computers and able to type at least 30 words per minute.
• Willingness to undergo a criminal background check.
• Participation in E‑Verify.

Benefits

• Culture recognized as a Top 10 Best Place to Work for four consecutive years.
• Paid time off plus six paid holidays to support work‑life balance.
• Medical, dental, vision, and life insurance.
• Opportunities for internal growth – over 60 % of leaders promoted from within.
• Comprehensive paid training with a supportive team.

Company Culture

Renewal by Andersen strives to provide an exceptional employee experience that leads to delighted customers. The environment is inclusive, collaborative, and positive, encouraging employees to achieve personal and professional goals. Core values include integrity, alignment, achievement, balance, and commitment.

Pay

Average income: $40,000 – $60,000 per year (base plus performance bonus), paid weekly.

Schedule

Full‑time. Monday – Friday 10 AM – 7 PM; Saturday & Sunday 9 AM – 5:30 PM. At least one weekend shift per week required.