Inside Sales- Cards, Decorative, & Industrial

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. We incorporate sustainability into everything we do by creating innovative products that enhance product protection, shelf life, and contribute to reducing the overall carbon footprint. Our dedication to driving positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

About the role

As an Inside Sales representative for Cards, Decorative, and Industrial, you will manage sales activities for assigned accounts. Your primary responsibility will be selling products and addressing inquiries related to product pricing and availability.

Responsibilities

• Develop and implement strategic sales plans aligned with corporate goals.
• Direct sales forecasting activities and set performance goals for assigned accounts.
• Collaborate with kpA Sales and Marketing Management to develop and implement target account strategies to grow market share, including new customer lists, call frequency targets, and closing goals.
• Confer with potential customers by telephone to assess their needs for kpA TH film products and recommend suitable film and sheet products.
• Perform customer service duties, coordinating all in-house contact for assigned customers regarding orders, order status, shipment dates, sample requests, and complaints or returns.
• Make regular telephone calls to assigned and potential customers to introduce the kpA Value Proposition and product line, identifying opportunities for increased sales.
• Monitor weekly sales against budget for assigned accounts and advise management of changes in customer status, recommending strategies to secure additional volume.
• Recommend, develop, and manage service plans to provide consolidated freight savings for customers ordering less-than-truckload quantities.
• Utilize SharePoint to plan weekly customer calls and report activities for assigned accounts.
• Act as the "voice of the customer" within kpA, monitoring issues and coordinating prompt resolution.
• Support the Thermoforming Business Manager by monitoring, evaluating, and reporting on competitive activities and products.
• Assist kpA Sales and Marketing Management with special requests and market analysis for the thermoforming business unit.
• Prepare periodic sales reports showing sales volume, potential sales, and areas for client base expansion.
• Practice good safety and housekeeping at all times.
• Perform additional duties as directed to support the proper and profitable functioning of the Sales Department.

Requirements

• Bachelor's degree (B.A.) from an accredited college or university or an equivalent combination of education and experience.
• Two to three years of experience in Sales, Senior Customer Service, or a related field.

Skills

• Knowledge of SAP PE1 or other major CRM systems (preferred).
• Proficiency in Microsoft Office software, including Outlook, Excel, Word, and PowerPoint.
• Experience with standard Internet search engines, such as Google.