Inside Sales Representative

About the Company

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status. Our company is one of the most significant publicly traded water, wastewater service, and natural gas providers in the U.S. We are advocates for the communities we serve and dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Responsibilities

• Respond to all inquiries and educate callers on the process of obtaining natural gas service.
• Prequalify applicants on gas availability by utilizing company mapping systems.
• Create notifications in SAP for applicants’ requests for service.
• Determine and create applications of service balancing requests and business installation standards.
• If service is available, obtain and process a gas service application.
• For applications requiring next-level approval, assign to the appropriate employee/department.
• Assist Outside Sales and Large Volume representatives by obtaining and processing all necessary information, such as applicant, location and load information, site plans, etc.
• Enter initial gas application and notification into SAP.
• Assist with inquiries regarding application status from initial call through final gas installation, including plumbers, contractors, builders, developers, etc.
• Track, update, and enter data on individual Excel spreadsheets and shared documents.
• Perform any additional duties and/or projects as assigned by Sales Supervisor or Sales Director.

Requirements

• Knowledge of the natural gas industry.
• Knowledge of company policies, practices, and procedures.
• Strong customer service, analytical, and negotiation skills.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office products including Outlook, Teams, and Excel.
• Ability to organize and multi-task activities, resources, and time.
• Ability to take direction, learn, follow procedures, and consistently produce quality results.
• Ability to self-motivate and work independently as well as part of a team.
• Ability to collect, compile, and review data.
• Reliable, regular attendance is an essential function of this job.