Inside Sales

Position Overview

Sunstate Equipment Co. is hiring an Inside Sales Representative immediately. Pay starts at $23.15 to $31.85 per hour, with a quarterly performance bonus. The typical schedule is Monday to Friday, 7am to 4pm, with overtime eligibility. Located in El Cajon, CA 92020.

Exceptional Perks

• $200 annual work boot allowance
• Free rental of any equipment
• Free prescription safety glasses
• “My Holiday” benefit for celebrating holidays without using PTO
• Vacation Overtime Averaging benefit
• Robust overall benefits
• Paid weekly

Position Requirements

• A minimum of 2 years Customer Service experience
• A minimum of 2 years Inside sales (direct customer contact) experience preferred
• Must possess sales ability identifying customer needs through suggestive selling or upselling
• Strong relationship-building skills
• Comfortable working with a team and independently
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred
• Top-notch communicator with an infectious personality
• Valid unrestricted Driver's License, meets minimum age requirement of 21 to drive company vehicle
• Excellent customer service skills
• High attention to detail, with ability to switch tasks easily
• Bilingual - Spanish preferred, not required

Responsibilities

• Increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships
• Cooking up deals: coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment
• Acting as a virtual link between customers, sales, dispatch, and management, ensuring quality solutions and service
• Working approximately 80% in the office and 20% out in the Yard, cross training with Dispatch
• Answering and documenting all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Performing routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assisting all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Aiding customers in selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicating via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Reviewing the credit card rental file daily to ensure proper and accurate billing
• Entering all lost rentals, rate inquiries, and service calls into the counter logbook
• Reviewing the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed, and reviewing the open credit card rentals file to ensure accuracy
• Communicating any leads to the field sales personnel for their follow-up
• Might be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation
• Performing other duties as assigned