Inside Sales

About the role

PACE Supply’s branch in San Carlos, CA is growing fast and we are seeking a driven and energetic Inside Sales Specialist to join our dynamic team. In this role, you will play a key role in expanding our reach, strengthening customer relationships, and driving plumbing product sales in a fast-paced, team-oriented environment.

Responsibilities

• Collaborate with sales and branch leadership to understand customers' requirements and provide suitable product recommendations and solutions.
• Deliver exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs.
• Cook up with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations.
• Serve as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly.
• Maintain meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale.
• Take ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention.
• Collaborate with the sales and branch leadership to increase plumbing product sales.
• Provide quotes for customers by collaborating with sales and branch leadership.
• Process purchases and transfers as needed, while communicating with the purchaser.
• Regularly contribute to the whole sales team and provide counter sales support.
• Integrate and train existing employees on plumbing related products and standard operating procedures.

Requirements

• A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• A high school diploma/GED or equivalent education required.
• An associate’s degree (A.A) from a two-year college or university and four or more years of related experience and/or training, or an equivalent combination of education and experience is preferred.
• Two years of Plumbing sales experience is preferred.
• Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
• Knowledge of Customer Relationship Management Tools.
• Candidates who thrive in a fast-paced result-driven environment by meeting and exceeding all goals and targets.
• Excellent Negotiation Skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.

Qualifications

• High school diploma/GED or equivalent education required.
• Associate’s degree (A.A) from a two-year college or university and four or more years of related experience and/or training, or an equivalent combination of education and experience is preferred.
• Two years of Plumbing sales experience is preferred.
• Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
• Knowledge of Customer Relationship Management Tools.

Skills

• Excellent Negotiation Skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.

Benefits

• Competitive salary.
• Strong benefits package.
• Real opportunities for career advancement.

Pay

Competitive salary.

Schedule

Not specified.

Benefits

• Medical, dental, and vision care.
• Life insurance.
• Sick days.
• Holidays.
• Vacation.
• Two retirement programs of 401(k) and ESOP.

Relocation

No relocation benefits.

Remote Availability

No remote availability.