Inside Sales

Responsibilities

• Develop and maintain coded player book through direct mail, email, telemarketing, and leveraging databases.
• Build and maintain relationships with guests primarily through phone interactions.
• Projects warmth and enthusiasm on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Work independently and remain focused on hitting monthly call goals.
• Communicate effectively over the phone, email and text.
• Participates in telephone solicitation and coordinates personalized direct mailings for assigned customers.
• Ensures seamless hand off of guest pre-trip itinerary for flawless on-property execution.
• Responds to and consistently meets the needs of guests within departmental guidelines.
• Clearly communicates programs/services to necessary people and keeps them informed of changes that may affect the business.
• Keeps track of exiting products/services and/or progress on new initiatives.
• Develops skills to handle increasingly complex matters.
• Presents consistent, timely, and accurate information and finds answers when unsure.
• Performs all tasks that may be assigned in the future.

Qualifications

• Must be 21 years of age or older.
• College Degree preferred, or 3-5 years prior experience in a casino, hotel, guest service, host or other account management experience in the gaming industry.
• Able to provide own transportation to off-property locations.
• Must be able to obtain and maintain a gaming license.
• Strong understanding of “in person” guest service.
• Able to sit, walk and use of telephone throughout entire shift.
• Able to lift, carry and manipulate supplies weighing up to 40 pounds.
• Requires bending and/or reaching from floor level to approximately 6 feet in height.
• Requires normal vision and hearing range, eye/hand coordination and ability to distinguish letters and symbols, proficient with working regular office equipment (computer, telephone, radio, and copy machine).
• Excellent customer service skills and have a professional demeanor.
• Able to communicate directly, telephonically, and electronically with co-workers, guests, general public, management both verbally and in writing.
• Understand and comply with all policies and procedures, job description, and all other instructions.
• Work is performed in an office environment or casino floor.
• Requires regular face-to-face interaction with guests and co-workers, as well as interactions over the phone.
• Able to tolerate varying conditions of temperature, noise levels; illumination and air quality.
• Always presents a professional appearance and demeanor.
• Able to work flexible shifts.

Benefits

• Full Time Medical, Dental, Vision, Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts
• Incentive Bonus Program