Inside Sales and Support

About the role

This person will be responsible for configuring application and control systems to meet customers' needs. They will interact with customers via phone, email, and in person to understand their application and control needs. Once the needs are understood, they will configure and quote a system. After finalizing the configuration, they will ensure the customer has the necessary support during installation and implementation of the SurePoint system. They will also support and interact with the territory sales staff to create a seamless customer experience.

Responsibilities

• Configure and quote application and control systems based on customer needs
• Ensure customer support during installation and implementation of the SurePoint system
• Support and interact with the territory sales staff to create a seamless customer experience
• Provide support for SurePoint products, predominantly by phone and occasionally making a field service call
• Gain significant knowledge about agronomic practices, farm equipment, and SurePoint products
• Navigate SurePoint's business management platform, Microsoft Dynamics GP, and Microsoft CRM efficiently and accurately

Requirements

• Possess and acquire significant knowledge about agronomic practices, farm equipment, and SurePoint products
• Experience in current crop production practices and equipment is preferred
• Technical and mechanical aptitude as an indicator of the ability to acquire the required knowledge

Qualifications

• Exceptional communication ability with co-workers and customers via phone, email, and interpersonal dialog
• Team player
• High level of technical expertise about the products offered by SurePoint Ag Systems
• Ability to gain knowledge through experiential learning
• Problem-solver—ability to evaluate a situation, determine possible solutions, and implement the solution determined to be the best course of action
• Self-starter
• Embrace a dynamic and constantly changing workplace

Skills & Abilities

• Exceptional communication ability with co-workers and customers via phone, email, and interpersonal dialog
• Team player
• High level of technical expertise about the products offered by SurePoint Ag Systems
• Ability to gain knowledge through experiential learning
• Problem-solver—ability to evaluate a situation, determine possible solutions, and implement the solution determined to be the best course of action
• Self-starter
• Embrace a dynamic and constantly changing workplace

Benefits

The benefit package includes a full supervisor, salary, and benefits. The employee will be issued a company credit card for travel and other expenses, and a company vehicle for business travel. Employee development opportunities will exist throughout the course of employment.

Pay

Salary, Exempt

Schedule

Full-time