Inside Sales Agent (Call Center)

Responsibilities

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.

Requirements

• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems.
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

Qualifications

Competitive base pay + performance-based incentives.
Comprehensive paid training to build product and sales expertise.
Opportunities for career growth within the Great Day Improvements family of brands.
A supportive, collaborative work culture that values customer experience and performance.

Benefits

Flexible schedule, including evenings and weekends, based on business needs.

Schedule/Shift

Monday - Friday, 12 PM - 8 PM

Pay

$17.00 per hour with additional bonus potential.