Inside Sales Account Representative
Job Summary
This role is responsible for strategically engaging with inbound leads and existing customers and fostering customer relationships. The role collaborates with the sales team, guides customers through the sales process, and contributes to business expansion and success.
Responsibilities
- Maintains a deep understanding of the organization's portfolio, including products, services, and promotional campaigns, to provide accurate and relevant information to customers.
- Utilizes the organization's sales tools and processes effectively, ensuring accurate tracking and management of leads and opportunities.
- Receives customer request calls and effectively sells the organization’s offerings to the installed base.
- Understands the client's procurement processes and decision-making criteria, leveraging this knowledge to win new business and maintain existing relationships.
- Identifies new business opportunities within existing accounts, uncovering the potential for growth and taking ownership of new leads.
- Collaborates with assigned sales representatives for complex sales scenarios or when competitors are directly engaging with customers face-to-face.
- Engages in solution-based selling, addressing customer complex requests across multiple products or services, and presenting comprehensive solutions that meet their needs.
- Owes strategic entry points at the customer level that align with the overall business objectives, fostering deeper relationships and expanding business opportunities.
- Guides leads through the entire sales process, from initial contact to closing deals, demonstrating expertise in handling various stages of the process.
- Utilizes data and analytics to identify trends, opportunities, and areas for improvement, making informed decisions to optimize sales performance.
Requirements
Recommended High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field. Preferred Certifications: Certified Inside Sales Professional (CISP)
Skills
- Business Development
- Business Planning
- Business To Business Cold Calling
- Consultative Selling
- Cross-Selling
- Customer Relationship Management
- Inside Sales
- Marketing
- Mergers and Acquisitions
- Sales Process
- Sales Prospecting
- Sales Strategy
- Sales Techniques
- Telemarketing
- Upselling
- Customer Centricity
- Impact & Scope
- Complexity
Education & Experience
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field. Preferred Certifications: Certified Inside Sales Professional (CISP)
Benefits
The company offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays
- Additional flexible paid vacation and sick leave
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.