Inside Sales Account Manager

Brief Description

At Sheffield Metals, the Inside Account Manager is more than just an inside sales role. This position plays a key part in our branch success by working in close partnership with the outside sales team, technical department, and management to drive growth and profitability. As an Inside Account Manager, you will act as a trusted resource for both customers and internal stakeholders—responding to inbound inquiries, providing exceptional customer service, and actively supporting business development efforts. You will help execute the Company’s strategic vision of becoming the Brand of Choice by increasing customer retention and attraction through responsiveness, accuracy, and value-added support. You will earn commission!

Requirements

• Respond to customer’s and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales
• Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
• Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system
• Serve as a liaison with outside sales, purchasing and the toll processor to expedite orders and meet delivery dates
• Plan, organize and coordinate with management to pre-qualify bids over $3,000 for Project or Contract Management
• Utilize the Company’s customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals
• Cook up and coordinate delivery times with production and Operations Lead in order to achieve customer satisfaction when normal lead times are not adequate
• Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
• Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback
• Participate in various projects with the Technical Department related to account specific or special product and project opportunities
• Aid in management of both freight and warranty claims
• All other duties as assigned

Summary

• Education: A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline; in the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.
• Experience & Skills: At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred. A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales. Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking. Demonstrated ability to work with internal and external customers providing exceptional customer service. Requires solid written and verbal communication skills. Demonstrated mechanical aptitude. Strong analytical, conceptual and planning skills are required. Excellent math skills and overall PC literacy (Microsoft Office) are required. Must be detail oriented, self-motivated and disciplined with the ability to multi-task. Works with a continuous improvement mindset. Must successfully complete drug screen, physical and E-Verify

Benefits

• Market-Competitive Salaries
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth

About the Company

Inspired by a humble yet hungry spirit, Mazzella has been a leader in the metal fabrication industry since 1968. We are a family of 40+ locations across the United States, dedicated to delivering high-quality products and services to our valued customers. At Mazzella, we believe in putting people first and fostering a culture of respect, innovation, and continuous improvement. We offer a competitive salary, comprehensive benefits, and a variety of professional development opportunities to support your growth and success.

EEO/Drug Free Workplace

Mazzella is proud to be an equal opportunity employer and is committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are also committed to providing a drug-free workplace and drug testing is required for all positions.