Inside Property Adjuster- Trainee - In Office / Hybrid - Frederick, MD

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs—from advocating for seat belts and air bags to leading in pricing sophistication, telematics, and device and identity protection.

About the role

This is an in-office role based at The Glass Factory, 241 E 4th Street, Frederick, MD 21701. As a Moderate Inside Property Adjuster, you will provide exceptional service to policyholders by virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. This role focuses on water losses and involves interacting with customers, contractors, and vendors through platforms like Xactimate and ClaimsX Video Collaboration via voice calls, email, and text messages.

Responsibilities

• Serve as a customer service expert by embodying Allstate’s Claims Culture—caring, empowering, and restoring—through compassionate, clear, and committed partnership in each property claim.
• Investigate property claims independently by reviewing damage details and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to guide them through a fast, fair, and easy claims process, tailoring communication preferences to their needs.
• Negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, using tactics to handle complex situations.
• Solve problems in a fast-paced environment using estimate tools, job aids, and settlement platforms while applying sharp critical thinking skills.
• Maintain accurate and timely documentation in claims systems to protect the company financially and ensure compliance with policy agreements.

Schedule

• Monday–Friday: 8:30 AM – 5:00 PM EST, with rotational Saturday duty.
• In-office: Tuesday, Wednesday, Thursday at The Glass Factory, Frederick, MD.
• Work from home: Tuesday, Wednesday, Thursday.

Qualifications

• 1+ years of previous customer service experience (required).
• Previous industry experience (highly desired).
• Proficiency in Xactimate and other virtual assessment software (preferred).
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills for remote interactions with customers and stakeholders.
• Ability to work independently and manage time efficiently in a virtual environment.
• Detail-oriented, organized, and focused on delivering high-quality claim resolutions.
• Residency within Frederick, MD, is mandatory.

Training

You’ll receive comprehensive in-office training to build a claims foundation and understand day-to-day systems and processes. Ongoing training opportunities for continuous improvement are provided regularly on the job.

Licensing Requirement

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license, including passing an additional background check with the Department of Labor. If applicable, you must secure the license(s) within 60 days of hire. The Hiring Manager and Centralized Licensing team will support you through the process.

Sign-On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you hold an active Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or an applicable Appraiser License. Current or former Allstate employees (including family of companies) are not eligible.

Benefits

Allstate offers a Total Rewards package from Day 1, including:

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to balance work with personal life.
• Visit www.allstategoodlife.com for more details.

Technology Setup

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Eligible remote employees receive a monthly connectivity reimbursement to offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet with minimum speeds of 50 MB download and 5 MB upload is required.

Pay

Base compensation for this role is $47,500 – $60,320 annually, based on experience and qualifications.

A background investigation is required for this position. This job does not have supervisory duties.