Inside Property Adjuster - Trainee - Hybrid – DFW, TX

About the role

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders in a hybrid environment. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through software platforms such as Xactimate and ClaimsX Video Collaboration, using voice calls, email, and text messages. This role places a particular focus on water losses, ensuring customers receive the highest level of support and resolution.

Responsibilities

• Customer Service Expert: Uphold Allstate’s Claims Culture by caring, empowering, and restoring, demonstrating compassion, clarity, and commitment in each property claim.
• Investigator: Independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, incorporating a specific approach to claim handling to offer the customer’s preferred communication method.
• Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, incorporating tactics for handling challenging and complex situations.
• Problem Solver: Utilize multiple tools, including estimate tools, job aids, and settlement platforms, while applying sharp critical thinking skills in a fast-paced environment.
• Recorder: Protect the company financially by executing policies in accordance with agreements and maintaining clear, timely, and accurate documentation in the claims system.

Preferred Qualifications

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the posted location (Dallas Fort Worth, TX) is mandatory for this role.

Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. The Hiring Manager will work with you and the Centralized Licensing team to ensure proper licensing.

A $1,000 Licensing Sign on Bonus may be available if you have the applicable active licenses needed for this role, such as a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Schedule

• Training and post-training schedule: 8 AM – 5 PM.
• Rotational Saturday duty required.
• Hybrid schedule: Monday through Wednesday in office; Thursday and Friday at home.
• Office location: Dallas Fort Worth, TX.

Compensation

Compensation for this role is $24.00 – $28.85 per hour, based on experience and qualifications.

Skills

• Critical Thinking
• Decision Making
• Flexibility
• Negotiation
• Time Management

Benefits

Allstate offers a Total Rewards package from Day 1 of employment, including:

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy that supports work/life balance.
• Initial and ongoing training to build proficiency in the role.
• Comprehensive benefits such as a 401(k)/pension, education reimbursement, and programs to help balance work with personal life.

Eligible employees receive a laptop, monitors, headset, keyboard, and mouse. Those working from home also receive a monthly connectivity reimbursement to offset internet costs. A dedicated, private workspace free from distractions and appropriate desk and seating are required, along with reliable internet (minimum 50 MB download and 5 MB upload).