Inside Property Adjuster - (Trainee) - Dallas Fort Worth, TX

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs—from advocating for seat belts, air bags, and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and device and identity protection.

About the role

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working in this hybrid environment, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration, using voice calls, email, and text messages. This role places a particular focus on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.

Responsibilities

• The Customer Service Expert – Live into Allstate’s Claims Culture by caring, empowering, and restoring. Be compassionate, clear, and a committed partner in each property claim, leading with empathy.
• The Investigator – Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process. Offer customers their preferred communication method to discuss claim needs and provide updates.
• The Negotiator – Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards. Incorporate tactics for handling challenging and complex situations.
• The Problem Solver – Utilize multiple tools (estimate tools, job aids, settlement platforms) and sharp critical thinking skills to work efficiently in a fast-paced environment.
• The Recorder – Protect the company financially by executing policies according to agreements and maintaining clear records in the claims system. Ensure timely and accurate documentation for each claim.

Requirements

• 1+ years of previous customer service experience (required).
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills for remote interactions with customers and stakeholders.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the posted location (DFW, TX) is mandatory.

Training

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job.

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. The Hiring Manager and Centralized Licensing team will assist you in this process.

Sign-On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role, including Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible.

Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment, including:

• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to help balance work with life.
• A comprehensive technology setup (laptop, monitors, headset, keyboard, mouse) and a monthly connectivity reimbursement for eligible remote employees.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Schedule

• Training and post-training schedule: 8:00 AM – 5:00 PM, with rotational Saturday duty.
• Hybrid schedule: Monday–Wednesday in the office (Dallas Fort Worth, TX), Thursday and Friday at home.

Pay

Compensation offered for this role is $24.00 – $28.85 per hour, based on experience and qualifications.

Skills

• Critical Thinking
• Customer-Focused
• Flexibility
• Negotiation
• Time Management