Inside Property Adjuster - In Office / Hybrid - Atlanta, GA

About the role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and device and identity protection.

Responsibilities

• Virtually inspecting damages
• Investigating coverage
• Preparing estimates
• Settling claims promptly and accurately
• Interacting with customers, contractors, and vendors through software platforms such as Xactimate and ClaimsX Video Collaboration
• Communicating via voice calls, email, and text messages
• Focusing on water losses to ensure the highest level of support and resolution
• Acting as a Customer Service Expert: caring, empowering, restoring; compassionate, clear, and a committed partner in each Property claim
• Acting as an Investigator: confidently and independently investigating property claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Acting as an Effective Communicator: using phone, emails, and video chat; incorporating a specific approach to claim handling to offer the customer their preferred communication method and keep them updated
• Acting as a Negotiator: evaluating and negotiating claims settlements with customers, vendors, third‑party carriers and claimants in accordance with legal and business standards; employing tactics for challenging and complex situations
• Acting as a Problem Solver: utilizing multiple tools (estimate tools, job aids, settlement platforms) while applying critical thinking in a fast‑paced environment
• Acting as a Recorder: protecting the company financially by executing policies per policy agreements; maintaining clear records of work in the claims system; ensuring timely and accurate documentation

Qualifications

• 1+ years of previous customer service experience required
• Previous industry experience highly desired
• Proficiency in using Xactimate and other relevant software for virtual assessments preferred
• Ability to assess property damages and accurately determine claim coverage
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely
• Ability to work independently and manage time efficiently in a virtual work environment
• Detail‑oriented and organized, with a focus on delivering high‑quality and efficient claim resolutions
• As a condition of employment, may need to obtain an adjuster and/or appraiser license (including passing an additional background check with the Department of Labor); if required, must secure license(s) within 60 days of hire
• Eligible for a $1,000 Licensing Sign‑on Bonus if you possess the applicable active licenses (e.g., Home Resident Property & Casualty License); not eligible if previously employed by All