Inside Property Adjuster - Hudson, OH (Hybrid)

About the role

Drive sales growth by engaging with interested prospective customers, all while working remotely.

No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers.

Enjoy competitive compensation with a base salary + uncapped performance-based incentives.

Sell reputable products from Allstate and our family of brands.

Responsibilities

• Provide exceptional service to policyholders by virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately.
• Interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy, always.
• Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations during negotiations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements, and keep a clear record of your work in a claims system that you will be trained in.

Qualifications

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the posted location is mandatory for this role.

Benefits

• Comprehensive training program designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

Pay

Base compensation offered for this role is $47,500 – $81,550 annually and is based on experience and qualifications.

Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Schedule

• Monday through Friday, with occasional weekend duties.
• During Training: In-office training/onboarding, Monday through Friday, 8:00 a.m. – 5:00 p.m.
• Post-Training: Work from Home: Monday and Friday, 8:00 a.m. – 5:00 p.m., Work in Office: Tuesday, Wednesday, Thursday, 8:00 a.m. – 5:00 p.m.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.