Property Examiner (Inhouse) (Hybrid)

Duties & Responsibilities

• Compile reports for management review.
• Issue settlement payments within the scope of coverage and authority.
• Effectively communicate and establish connections with the customers during the claim process.
• Professional handling of incoming and outgoing customer phone calls.
• Professional written communications such as emails, requests for information or coverage letters.
• Guide customers, including claimants, through the claim process, ensuring that they are informed at all stages.
• Manage customer concerns/complaints and independently develop and execute a plan to remedy the situation for a better customer experience.
• Review each claim to determine coverage.
• Investigate each claim to determine the cause, loss exposure and set appropriate reserves.
• Identify the need for outside experts and vendors.
• Effectively manage a working diary of assigned claims in a timely fashion to conclusion.
• Manage cycle times and experience through file review and timely disposition.
• Present decisions to customers, including claimants, clearly outlining coverage, damages and claim disposition.
• Identify Fraud Indicators and submit referrals to the EFW and SIU as needed.
• Identify subrogation opportunities and manage subrogation files within authority and/or refer files for recovery to subrogation.
• Desk adjust property claims and negotiate with professionalism, enthusiasm, and articulation.
• Work on special projects and perform other duties as assigned by supervisor.
• Travel as needed for claims and agency visits.

Requirements

• High school diploma

Qualifications & Skills

• Proficient personal computer skills including electronic mail, record keeping, routine database activity, Microsoft Word, PowerPoint and Excel
• Excellent and effective oral and written communication skills
• Effective time management skills
• Detail oriented
• Strong decision-making skills
• Strong negotiation skills
• Ability to work both independently and within a team with minimal direct supervision
• Organized; Ability to multi-task and prioritize
• Ability to handle stress professionally, calmly and effectively
• Positive and professional attitude

Market Range

7 / 37.5 hours per week / Hybrid - 2 days in office

Pay

Salary: $49,082-$68,714

Accepting applications through

8/3/26