Inside Partner Success Associate (Remote)

About the role

We are seeking a candidate with experience in customer service and training programs to support our growing multifamily business. This role is an early career opportunity that involves servicing inbound tickets and providing product training.

Responsibilities

• Provide administrative and operational support to Outbound Partner Success roles to ensure clients receive timely and consistent service
• Address internal cross-functional tickets within established Service Level Agreements (SLAs) and with proper documentation
• Escalate complex or high-risk situations to the correct Outbound Partner Success role with clear context and recommendations on next steps
• Hold group “office hour” retrainings with leasing teams
• Support in the coordination of scheduling onboarding and other partner meetings
• Maintain accurate records within HubSpot
• Conduct special audits on contacts and other HubSpot objects upon request

Requirements

Preferred Background:

• 1-2 years of customer service experience in a structured, fast-paced environment
• Excellent organizational, interpersonal, quantitative, writing and communication skills; able to interface with leasing teams
• Understanding of multifamily renting and leasing flows
• Google Suite/Microsoft Office proficient
• Experience with Zendesk or other ticketing systems

Benefits

• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch
• Perks: Flexible working hours, Paid parental leave, Company sponsored short and long term disability

Pay

Base Salary: $60,000 - $70,000 annually (with OTE at $75,000 - $85,000)

Schedule

The role is fully remote but preference will be given to those who are based in PST or EST.