Remote Customer Success Associate

About the role

The Associate Customer Success Manager will lead customer onboarding and training, provide proactive support, and serve as the voice of the customer for product feedback.

Responsibilities

• Foster long-term relationships with customers
• Identify expansion opportunities and contribute to growth strategies
• Serve as Tier 1 support for troubleshooting customer issues

Requirements

• Over 5 years of experience in Customer Success or Account Management within SaaS or tech
• Relevant bachelor’s degree
• Strong communication and relationship-building skills
• Experience in fast-paced environments
• Willingness to travel 50%

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Health insurance
• 401(k) plan
• Flexible work schedule

Pay

$55,000 to $70,000 annually

Schedule

Remote with 50% travel