Remote Customer Success Associate

Responsibilities

• Collaborate with Strategic Customer Success Managers and key accounts to develop and execute success plans
• Build relationships across various stakeholder levels
• Present and teach users
• Work with Product, Marketing, and GTM teams to identify opportunities and improve customer experience

Qualifications & Skills

• Strong relationship and project management abilities
• Experience in developing customer success strategies
• Proficiency with SaaS and CRM tools
• Excellent organizational and communication skills
• The ability to advocate customer needs internally

Core Values

• Drive
• Innovate
• Adapt
• Unite through proactive work, creative problem-solving, flexibility, and effective collaboration

Benefits & Perks

• Medical, dental, vision insurance
• 401k with match
• Stock options
• Paid parental leave
• Flexible vacation
• Professional development stipend
• Recognition programs
• Diversity commitment