Inside / Outside Sales Representative

About the role

We are seeking a motivated Inside Sales Specialist to join our Kansas City Motor Repair Center team. This role combines inside sales responsibilities with outside technical sales coverage for the Kansas City regional territory, supporting growth across repair, field service, and replacement motor opportunities.

Responsibilities

• Demand Generation:
• Identify, pursue, and develop new and existing customers within the Kansas City regional market to expand the service base for the Repair Center for MV/HV Motors & Transformers
• Conduct in-person customer visits, plant walk-throughs, and site assessments to uncover repair, refurbishment, maintenance and other potential service opportunities.
• Develop and deliver technical proposals, presentations and quotations aligned with customer needs and repair capabilities for MV/HV Motors & Transformers
• Follow up proactively on proposals and opportunities to close business and improve win rates.
• Collaborate closely with field service, repair operations and engineering teams to deliver seamless end-to-end customer solutions.
• Service Tickets, Quoting & Account Management:
• Manage service ticket queue to promptly answer customer or sales team enquiries for technical support and/or requests for service quotation
• Prepare and process motor and transformer repair quotations, revisions and pricing agreements.
• Cook up pricing approvals, expedite requests and ensure timely communication of order and repair status.
• Maintain CRM records, including leads, open opportunities status, order intake forecast, customer data, pricing and open orders.
• Ensure all quotes, repairs and service jobs are tracked from inquiry to delivery to ensure customer satisfaction.
• Develop a working understanding of shop capabilities, capacities, and lead times to better position the Kansas City Repair Center with customers.
• Customer Experience & Relationship Building
• Serve as the liaison between customers and internal departments to ensure expectations are met or exceeded.
• Manage customer satisfaction follow-ups for completed repairs and field service jobs.
• Gather and share customer feedback, market intelligence, and competitive insights to support continuous improvement and growth. Build strong relationships with end users, OEMs, EPCs, and distributors to strengthen regional market presence.
• A team player to support the motor repair service team to successfully gain competitive advantage and deliver best in class customer service
• Strategy
• Partner with the Repair Center Manager to develop a map of the competitive landscape that identifies competitor, capabilities, and key accounts serviced.
• Develop a customer target list complete with sales strategy to visit and win new business.
• Provide input on operational strategy in the repair facility as part of the overall growth strategy.

Requirements

• Bachelor’s degree in Industrial Distribution, Electrical, or Mechanical Engineering preferred, or equivalent working experience in industrial sales, repair, or technical services.
• 5+ years of sales experience in motors, transformers or industrial services.
• Working knowledge of industrial motor and or transformer repair, service and refurbishment markets.
• Proven ability to manage both inside and outside sales responsibilities with up to 50% travel covering the regional territory
• Experience working with distributors, reps and channel partners to grow market share.
• Proficient in CRM tools (e.g., Dynamics365, Salesforce, SAP CRM, or equivalent) to manage leads, quotes and pipelines.
• Excellent interpersonal, communication and organizational skills.
• Self-motivated, customer-focused, and capable of working both independently and collaboratively.

Qualifications

• Must be able to pass a background check.

Skills

• Strong negotiation and presentation skills.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Knowledge of industry trends and best practices.
• Ability to work effectively in a fast-paced environment.

Benefits

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

• Competitive compensation based on qualifications
• Medical, dental, prescription and vision coverage, first day of employment
• Matching 401(k) (immediate employer match)
• Competitive paid time off plan, paid holidays, and floating holidays
• Career development opportunities
• Education and tuition reimbursement programs available
• Paid parental leave

Pay

The pay range for this position is $56,200-$104,400. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.