Inside Client Manager, SLED (West Coast)

At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

About the role

As an Inside Client Manager – SLED (ICM), your primary role is to manage the sales operations process for your assigned accounts. You will interact and work with Account Managers, vendors, and customers to maintain ongoing business in the IT infrastructure services and products arena through direct sales support. This position partners and communicates with various internal teams to support Presidio’s SLED customers.

Responsibilities

• Onboard and set up new SLED customers
• Maintain subject matter expertise in all areas of SLED contracts, including state/local contracts, ERate, and NASPO
• Act as the primary internal point of contact for customers in conjunction with account managers
• Partner with the SLED contracts team to ensure compliance with all public sector contract vehicle requirements
• Attend customer meetings to strengthen existing relationships, forge new relationships, understand customer objectives, and participate in project close-outs
• Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources
• Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up-to-date
• Work with Solution Architects to build Bills of Materials that meet customer requirements
• Generate accurate quotes for solution business
• Conduct forecasting and prospecting for run-rate business to understand future financial trends and opportunities
• Identify opportunities for cross-selling to the current customer base
• Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk
• Partner with specific vendors to quickly and accurately source quotes; leverage relationships through meeting attendance and communication to maintain awareness of promotions and vendor pricing programs
• Participate in sales operations meetings as required
• Assist with new hire onboarding support
• Interact with vendors on behalf of the customer to solve delivery and material challenges
• Handle a wide variety of customer inquiries, including quoting, billing, sales, and technical support

Requirements

• Bachelor’s degree and/or related experience and/or military experience
• 4+ years of experience in Information Technology/Sales Operations
• Preferred experience with Cisco, Dell/EMC, VMware sales
• Experience working with SLED customers/accounts
• Flexible schedule to assist in resolving high-priority issues during peak periods
• Advanced knowledge of Microsoft software applications (Excel, Word, etc.)
• Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
• Strong customer service skills with a continuous service orientation focus
• Ability to work closely and effectively with members across departments and at all levels of the organization

Skills

• Excellent time management and organizational skills; ability to multitask and prioritize
• Strong communication and interpersonal skills
• Dedication to customer satisfaction
• Drive for achievement and excellence
• Attention to detail
• Adaptability/flexibility
• Analytical thinking
• Dependability
• Initiative and independence
• Integrity
• Persistence
• Self-control
• Social orientation
• Stress tolerance

About Presidio

At Presidio, speed and quality meet technology and innovation. We are a trusted ally for organizations across industries, with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Our expert technical team develops custom applications, provides managed services, enables actionable data insights, and builds forward-thinking solutions that drive strategic outcomes for clients globally.

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.