Inside Auto Claims Adjuster - West Zone

About the Role

The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution.

Responsibilities

• Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.
• Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
• Conduct recorded statements with claimants, insureds, and witnesses.
• Evaluate auto claims to determine coverage, liability, and damages.
• Negotiate and settle claims in alignment with established guidelines and best practices.
• Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.
• Collaborate with internal teams to support efficient and customer-centric claim handling.

Qualifications

• 2+ years of prior claim handling experience preferred.
• Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.
• Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.
• Strong attention to detail with solid critical-thinking and decision-making skills.
• Comfortable using technology and learning claims-related software and tools.

Requirements

• Residency in one of the following states at the time of hire: AZ, ID, NV, CO, OR, MT, UT.
• Obtain and maintain an adjuster’s license in multiple markets within 60 days of hire.
• Dedicated workspace in your residence that is private and free from distractions.
• Minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Benefits

• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.
• Allstate Foundation donation match and grant opportunities.

Pay

Base compensation offered for this role is $50,000-$60,000 annually and is based on experience and qualifications.

Schedule

Training Schedule: Monday-Friday 8:00AM-4:45PM.
Hours of Operation: Monday–Friday, 7:00 AM to 5:30 PM, with occasional rotational Saturdays.
Shift Assignments: Confirmed following training completion.
Projected Start Date: November 9, 2026.

What We Provide

• Technology bundle including laptop, monitor, headset, keyboard, and mouse.
• Connectivity reimbursement of $80 per month to offset internet costs.

Skills

Auto Insurance Claims, Critical Thinking, Customer Service, Multitasking

Note: This role offers a $1,000 sign-on bonus if you have an active adjuster license in TX, FL, or your resident state. Current and former Allstate employees are not eligible for this bonus.