Inside Auto Claims Adjuster - South Zone

About the role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution.

Key Responsibilities

• Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.
• Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
• Conduct recorded statements with claimants, insureds, and witnesses.
• Evaluate auto claims to determine coverage, liability, and damages.
• Negotiate and settle claims in alignment with established guidelines and best practices.
• Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.
• Collaborate with internal teams to support efficient and customer-centric claim handling.

Requirements

Candidates must reside in one of the following states at the time of hire: LA, TX, AR, FL, GA, AL, MS. This position is not available for California, Alaska, Washington, and Hawaii residents.

As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. All required licenses must be obtained within 60 days of hire and maintained, including any continuing education or state-affiliated requirements for licensing renewal.

A dedicated workspace in your residence that is private and free from distractions.

A minimum internet bandwidth of 50 MB down/5 MB up.

Appropriate work surface and seating.

Preferred Qualifications

• 2+ years of prior claim handling experience preferred.
• Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.
• Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.
• Strong attention to detail with solid critical-thinking and decision-making skills.
• Comfortable using technology and learning claims-related software and tools.

Skills

Auto Insurance Claims, Critical Thinking, Customer Service, Multitasking

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities
• Technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs

Pay

Base compensation offered for this role is $50,000-$60,000 annually and is based on experience and qualifications. A $1,000 sign‑on bonus is offered if you