Inside Auto Claims Adjuster - East Zone

About the role

The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution.

Responsibilities

• Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.
• Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
• Conduct recorded statements with claimants, insureds, and witnesses.
• Evaluate auto claims to determine coverage, liability, and damages.
• Negotiate and settle claims in alignment with established guidelines and best practices.
• Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.
• Collaborate with internal teams to support efficient and customer-centric claim handling.

Qualifications

• Preference for candidates residing in East zone states (EST) to support team and business alignment.
• 2+ years of prior claim handling experience preferred.
• Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.
• Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.
• Strong attention to detail with solid critical-thinking and decision-making skills.
• Comfortable using technology and learning claims-related software and tools.
• This position is not available for California, Alaska, Washington, and Hawaii residents.

Licensing requirement

• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets.
• All required licenses must be obtained within 60 days of hire.
• You must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal.
• This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state. Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.

Work environment & schedule

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.
• Training Schedule: Monday-Friday 8:00AM-4:45PM.
• The hours of operation are Monday–Friday, 7:00 AM to 5:30 PM, with occasional rotational Saturdays. Shift assignments are confirmed following training completion.

What Allstate provides

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

Compensation

Base compensation offered for this role is $50,000-$60,000 annually and is based on experience and qualifications.