Inside Auto Claims Adjuster- West Zone

About the role

The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution.

Key Responsibilities

• Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.
• Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
• Conduct recorded statements with claimants, insureds, and witnesses.
• Evaluate auto claims to determine coverage, liability, and damages.
• Negotiate and settle claims in alignment with established guidelines and best practices.
• Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.
• Collaborate with internal teams to support efficient and customer-centric claim handling.

Preferred Qualifications

• Preference for candidates residing in West zone states (PST/MST) to support team and business alignment.
• 2+ years of prior claim handling experience preferred.
• Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.
• Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.
• Strong attention to detail with solid critical-thinking and decision-making skills.
• Comfortable using technology and learning claims-related software and tools.

Compensation

Base compensation offered for this role is $50,000-$60,000 annually and is based on experience and qualifications.

Schedule

• Training Schedule: Monday-Friday 8:00AM-4:45PM.
• The hours of operation are Monday–Friday, 7:00 AM to 5:30 PM, with occasional rotational Saturdays. Shift assignments are confirmed following training completion.

What You Need

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

What Allstate Provides

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

Skills

• Auto Insurance Claims
• Critical Thinking
• Customer Service
• Multitasking