Inside Account Manager, US Navy

Founded in 1908, W.S. Darley & Co. (Darley) remains a family-owned and operated business, supplying the highest quality equipment solutions to military and first responder customers. With origins in equipment distribution and Midwest manufacturing, Darley offers a family of leading innovative emergency equipment brands and solutions. Darley prides itself on delivering high-quality solutions and services from its corporate headquarters in Itasca, IL, and its ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI, and Janesville, IA.

About the role

The Inside Account Manager on the US Navy Federal Team assists Outside Sales Representatives in processing sales opportunities through the entire ordering/booking phases, identifies new opportunities in assigned territories, and develops relationships with both customers and vendor partners.

Responsibilities

• Assist and support assigned Outside Sales Representatives through the entire order process, including lead identification, quoting, order entry, customer service, expediting, and follow-up.
• Conduct accuracy assessments of orders before routing to the Purchasing Department.
• Build cross-functional relationships within Darley Defense to execute bookings and closed sales.
• Manage customer service requests, assess customer situations, develop options, and deliver solutions.
• Conduct discovery calls with current accounts to expand sales.
• Assist assigned Sales Representatives in generating and maintaining a pipeline of opportunities (in Salesforce.com CRM) to achieve individual annual goals.
• Utilize Salesforce to manage and analyze customer interactions and contact data throughout the customer lifecycle.
• Develop personal relationships with customers and vendors to understand preferences, habits, and actions.
• Work with vendors to negotiate preferred pricing and delivery.
• Assist with capturing the Dealer of Record and sending it to Vendor Relations for situational awareness.
• Advise customers on the selection of proper funding or contract vehicles.
• Respond to requests via phone, email, or in-person meetings expeditiously.
• Understand assigned sales territory and conduct research for new sales territories.
• Conduct prospect calling to find new customers and contacts within assigned territories.

Requirements

• Bachelor’s degree required, though prior military or government experience may be substituted at the hiring manager’s discretion.
• 5 years of sales experience, non-call center telephone sales desired.
• 5 years of customer service experience.
• 5 years of experience with MS Office, particularly Excel and Outlook.
• 2 years of experience with a Customer Relationship Management (CRM) program.
• Knowledge of tactical equipment, military, or federal agencies.
• Knowledge of government contracts (TLS, OTA, COTS, FEDMALL, GSA, etc.).
• Knowledge of JDE Enterprise System.
• Knowledge of Salesforce CRM and its purpose.

Skills

• Ability to creatively assess problems and provide solutions.
• Ability to operate in a completely unscripted environment.
• Excellent verbal and written communication skills; willingness and ability to talk to new people with ease.
• Demonstrated ability to be detail-oriented and organized, able to manage competing priorities with relative comfort.

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. or as otherwise required. Travel is required as needed.

Benefits

• Paid time off (PTO).
• Paid holidays.
• Tuition reimbursement.
• Health & wellness reimbursement.
• Medical, dental, and vision coverage.
• Life & disability insurance.
• HSA with Darley contribution.
• FSA.
• 401K/Roth with match and profit sharing.
• Darley-paid life insurance.

Pay

$62,000 to $72,000 per year.