Account Manager, US Defense

About the role

The Account Manager – US Defense within MSS will report directly to the Director of US Defense and will be an individual contributor developing strategic accounts for the Global Space and Defense team.

Responsibilities

• Develop and maintain strong relationships with key accounts, acting as the primary point of contact.
• Understand the business needs and objectives of key accounts, and develop tailored strategies to meet those needs.
• Identify opportunities for growth within existing accounts and develop plans to capitalize on those opportunities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support, to ensure the successful delivery of solutions to key accounts.
• Monitor account performance and provide regular updates to senior management.
• Negotiate contracts and agreements with key accounts, ensuring mutually beneficial terms.
• Conduct regular business reviews with key accounts to assess satisfaction and identify areas for improvement.
• Stay up-to-date with industry trends and market developments to inform account strategies.
• Represent the company at industry events, conferences, and trade shows.
• Develop and implement account plans to achieve revenue targets and business objectives.
• Provide leadership and mentorship to account managers and other team members.
• Develop and execute strategies to expand business within key accounts, including cross-selling and upselling opportunities.
• Work with the sales team to identify and acquire new key accounts, expanding the company's customer base.
• Develop accurate revenue forecasts and track performance against targets, making adjustments as needed to achieve growth objectives.
• Continuously seek ways to innovate and improve account management processes to drive business growth and enhance customer satisfaction.

Requirements & Experience

• Bachelor’s Degree in Business, Marketing, or a related field; MBA preferred.
• 7+ years of experience in account management, sales, or a related field, with a focus on managing key accounts.
• Proven track record of building and maintaining strategic relationships with key accounts.
• Strong understanding of industry trends and market dynamics.
• Excellent communication and interpersonal skills.
• Strong negotiation and contract management skills.
• Ability to develop and execute strategic account plans.
• Results-oriented with a focus on achieving growth targets.
• Able to work effectively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Demonstrated experience in driving business growth and expanding market presence.
• Ability to develop and implement long-term strategies for business growth and market expansion.
• Strong sales skills with the ability to identify and capitalize on new business opportunities.
• Focus on understanding and meeting the needs of customers to drive satisfaction and loyalty.
• Ability to travel as needed to meet with customers, partners, and attend industry events.

Characteristics

• Strategic Vision: Visionary mindset to anticipate market trends and identify new business opportunities.
• Relationship-Building: Strong interpersonal skills to build and maintain strategic relationships with key accounts.
• Customer Obsession: Focus on understanding and meeting the needs of customers to drive satisfaction and loyalty.
• Commitment to Providing Exceptional Customer Service and Support: Results-oriented with a focus on achieving growth targets.
• Adaptability: Ability to pivot strategies as needed to stay competitive.
• Analytical Thinking: Strong analytical skills to interpret market data, customer feedback, and account performance metrics.
• Communication Skills: Excellent verbal and written communication skills to effectively convey strategies, goals, and updates to diverse stakeholders.
• Negotiation Skills: Strong negotiation skills to secure favorable terms in contracts and agreements with key accounts.
• Problem-Solving: Ability to identify and resolve issues quickly and efficiently.
• Low Ego: Lives the IDEX Values of Trust, Team, and Excellence.

Total Rewards

The compensation range for this position is $97,000.00 - $145,400.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: here.

Equal Opportunity Employer

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.