Inside Account Manager - Sunbelt Supply

Sunbelt Supply is a global provider of flow control solutions, maintaining one of the largest and most diversified selections of valves, actuators, actuation accessories, and specialty PFF in North America. We offer in-house valve automation services, including CAD design, fabrication, assembly, and automation repair using CNC machinery. Sunbelt Supply is a subsidiary of FloWorks International LLC, a privately held company based in Houston, Texas.

About the role

The Inside Account Manager serves as the primary point of contact for assigned customer accounts, driving satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. This role requires independent judgment to balance company margin targets with customer expectations while managing complex needs.

Responsibilities

• Serve as the lead point of contact for assigned customer accounts across all service and sales needs.
• Maintain and grow customer relationships through proactive communication, order management, and performance reviews.
• Analyze historical sales data and market conditions to make informed, independent pricing decisions within established guidelines.
• Resolve customer issues using discretion and company policies, escalating only when necessary.
• Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health.
• Provide accurate reporting for assigned accounts.
• Maintain up-to-date knowledge of products, pricing models, and market trends.
• Participate in internal meetings and provide insights into customer trends, competitive activity, and account performance.

Requirements

• 3+ years of experience in sales, account management, or customer service in a B2B environment.
• Proven ability to manage complex customer relationships and make independent business decisions.
• Strong analytical skills and ability to interpret sales data to support pricing strategies.
• Excellent verbal and written communication skills.
• Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred.
• Bachelor’s degree in Business, Communications, or a related field preferred.
• Experience in sizing and quoting pneumatic and electric actuators.

Physical Demands

• Frequently required to stand and walk.
• Continually required to sit and utilize hand and finger dexterity.
• Occasionally balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear and utilize visual acuity for reading or using a keyboard.
• Occasionally required to lift, push, or carry items up to 25 pounds.
• Occasionally work near moving mechanical parts.
• Occasional exposure to outside weather conditions and loud noise (e.g., shop tool noises, electric motors).

Work Environment

This role operates in a professional office environment with hybrid work flexibility. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

Benefits

• Medical, Dental, and Vision Insurance with multiple plan options.
• Company-paid Life and Disability Insurance.
• 401(k) with company match.
• Health Savings and Flexible Spending Accounts.
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity).
• Employee Assistance Program (includes 3 free counseling sessions).
• Discounted rates for Identity Theft Protection.