Account Manager - Inside Sales

About the role

Mandate Reporting to the Vice President of Business Development and Sales, the Account Manager - Inside Sales will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach.

Responsibilities

• Preparing customer quotes
• Maintaining and updating databases
• Consistently delivering exceptional customer service
• Responding to customer inquiries
• Conducting customer review calls
• Fulfilling other tasks assigned by the company

Requirements

• Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment
• Experience in ocean, air, ground, brokerage, or warehousing is considered an asset
• Bachelor's degree in business or a related field is considered an asset
• Knowledge of current air and ocean service offerings for transatlantic shipments to the United States will be considered an asset
• Travel may be required

Qualifications

• Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
• Ability to ask the right questions, listen carefully and understand customers' needs
• Proven problem-solving skills
• Excellent communication skills

Benefits

• Competitive compensation
• Comprehensive health and dental care
• Balance between work and home life
• Opportunities for professional development and career growth

Pay

USD $70,000–80,000