Account Manager, Inside Sales

Responsibilities

• Build and execute a quarterly territory plan with whitespace targets, sequences, and next plays by persona.
• Create expansion pipeline through outbound sequences, inbound lead conversion, micro-demos, event follow up, and partner referrals.
• Run deals end to end for standard motions including pricing within bands, co-op purchases, and light RFP response.
• Maintain forecast accuracy and CRM hygiene with stage exits tied to MEDDPICC.
• Partner with Solution Consulting and Customer Success to reinforce value and support renewal readiness.
• Participate in manager-led pipeline and forecast reviews with inspection-ready opportunities.

Qualifications

• Consistent attainment against bookings goals in a high-velocity SaaS motion.
• Experience running 3- to 6- month sales cycles with a focused set of personas and public-sector purchasing paths.
• Demonstrated CRM discipline and pipeline quality suitable for weekly inspection.
• 2+ years sales experience, ideally in SaaS or EdTech, or an equivalent combination of experience and skills that demonstrates sales aptitude.
• Associate’s degree or equivalent experience.

Success Indicators

• Bookings and renewal targets met or exceeded for the territory.
• Activity and conversion standards met across sequences, meetings set, and stage progression.
• Revenue retention at or above the Inside Sales benchmark, for example 105 percent plus.
• Pipeline forecast accuracy within acceptable standards.

Compensation & Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D).
• Flexible Spending Accounts and Health Savings Accounts.
• Short-Term Disability and Long-Term Disability.
• Comprehensive 401(k) plan.
• Generous Parental Leave.
• Unrestricted paid time off (known as Discretionary Time Off - DTO).
• Wellness Program, including ClassPass & Employee Assistance Program.
• Tuition Reimbursement.
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage.

About the Role

The Inside Sales Account Manager drives expansion and supports retention for a high-volume territory. They drive bookings and multi-suite growth through disciplined digital selling, value reinforcement, and coordinated customer engagement. The role works closely with Solution Consulting and Customer Success to support renewal readiness and ensure customers realize value.