Inside Account Manager, Public Sector

About the role

The Inside Account Manager provides day-to-day support for the Public Sector Segment Sales team by responding to assigned service requests. The role involves tracking and responding to customer service calls, billing inquiries, and reporting needs, as well as creating customer presentations, tracking bidding results, and managing contract status. The position may also include special service event planning and coordination.

Responsibilities

• Sales Support Functions:
  • Provide information and tools to support planning and execution to increase market share.
  • Track and report market pricing data and competitive trends.
  • Create and run reports for internal and external use.
  • Support the development of proposals and presentations for customer/prospect meetings.
  • Assist in developing “Go to Market” strategies and value propositions.
  • Ensure proper revenue tracking for the assigned book of customers within WM Systems.
  • Monitor the contract status of customers and prospects.
• Customer Service Functions:
  • Interact with customers to ensure satisfaction.
  • Adjust customer services per requests and ensure proper billing and efficient revenue collection.
  • Plan and execute all steps for proper response to customer emergencies.
• Contract Management:
  • Develop and maintain a contract database by updating the status of existing contracts and other pertinent information.
  • Create and maintain templates for contract reporting and documentation guidelines (monthly, quarterly, annual).

Requirements

• High School Diploma or GED (accredited).
• 4 or more years of previous experience (in addition to education requirements).

Physical Requirements

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Competitive total compensation package including medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation, holidays, and personal days.

Please note that benefits may vary by site.