Inside Account Manager

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and followup.
• Develop a deep understanding of customer brands, purchasing requirements, business objectives, and growth opportunities.
• Provide strategic recommendations for promotional products, branded apparel, company stores, and ecommerce solutions.
• Congduct account reviews and identify opportunities for account growth and retention.
• Address customer concerns and ensure timely resolution of issues.
• Identify opportunities for crossselling, upselling, and account expansion.
• Follow up on quotes, proposals, and open opportunities.
• Generate new sales opportunities from customer history, inactive accounts, and ongoing account activity.
• Support customer reactivation and winback initiatives.
• Develop communication strategies that generate engagement and sales opportunities.
• Prepare quotes, presentations, and product recommendations.
• Cooordinate with graphics, purchasing, production, fulfillment, and warehouse teams to ensure projects are completed accurately and on schedule.
• Communicate project status updates and timelines to customers.
• Maintain accurate customer records and account activity within CRM systems.
• Support online company stores and branded merchandise programs.
• Review website content, merchandising strategies, and customerfacing digital experiences.
• Recommend improvements that enhance customer engagement and increase online sales.
• Aid with initiatives that improve the overall customer experience.

Qualifications

• 3+ years of experience in Account Management, Customer Success, Inside Sales, or a related customerfacing role.
• Direct experience in the promotional products industry.
• Experience managing ecommerce platforms, online company stores, or branded merchandise programs.
• Proven ability to build and maintain strong customer relationships.
• Strong sales and business development skills.
• Excellent written, verbal, and presentation communication skills.
• Exceptional organizational and project management abilities.
• Experience using CRM systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fastpaced environment.

Pay

Salary Range: $65,000 - $70,000 annually

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with company match
• Professional development and career growth opportunities
• Collaborative and teamoriented work environment

How to Apply

Interested candidates should submit their resume and a brief summary of their experience in the promotional products and e-commerce industries. We look forward to learning how your experience can contribute to our team's success.