Inside Account Agent

About the role

Inside account agents are responsible for managing and growing client relationships. They engage prospects and existing accounts, help them identify the right service solutions, and build long-term partnerships.

Responsibilities

• Contact prospective and existing clients through outbound calls, email outreach, and follow-ups
• Qualify leads and identify client needs through discovery conversations
• Present Virtualite’s services and recommend tailored solutions
• Manage account activity, notes, and pipeline updates in CRM systems
• Support renewals, upsells, and cross-sell opportunities
• Cook up with internal teams to ensure a smooth onboarding and client experience

Requirements

• Experience in inside sales or account management is a plus but not required
• Strong phone presence and written communication skills
• Organized, dependable, and comfortable managing multiple accounts
• Goal-oriented with the ability to work within a structured sales process
• Tech-savvy and able to learn new tools and service offerings quickly

What we offer

• Competitive base pay with performance-based incentives
• Benefits including medical, dental, vision, 401k, and paid time off
• Career advancement opportunities as the team expands
• Ongoing training and leadership support
• A collaborative culture focused on long-term client success