Inside Sales Agent

About the role

The Inside Sales Agent role at TCC is responsible for facilitating outgoing calls, managing incoming traffic, promoting customer retention, and identifying opportunities to sell retail products.

Responsibilities

• Handle many outgoing interactions daily with existing customers regarding account opportunities.
• Leverage various selling tools as necessary.
• Identify opportunities to save customers money or provide additional value through rate plan analysis.
• Identify opportunities to add new lines of service including Smartphones, Tablets, Mobile Internet and more.
• Communicate effectively.
• Work independently and as a key member of the entire team.
• Maintain scheduled callbacks and follow-ups.
• Stay informed using announcements, webinars, and training platforms.
• Create a positive and memorable wireless experience that compliments Verizon Wireless.
• Monitor and track daily productivity, sales performance, and opportunities.
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.

Requirements

• 3 years+ experience and success in a commissionable sales position preferred.
• Previous call center or wireless experience a plus.
• Energetic yet compassionate phone skills required.
• Great problem-solving ability.
• Highly motivational and possesses persuasion skills.
• Ability to quickly overcome objections and think on your feet.
• Ability to stay extremely organized.
• Capable of prioritizing and multi-tasking.
• Self-starter with little to no supervision needed.
• Excellent communication skills; oral, written, facilitation and presentation.
• Passion to help people and enrich their lives.

Preferred Skills and Abilities

• Working knowledge of MS Office and Salesforce CRM (or similar software).
• Routinely applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to prioritize workload to meet tight deadlines in a fast-paced and dynamic work environment.

Education and Experience

The ideal candidate should have a minimum of 3 years of experience in a commissionable sales position, preferably in a call center or wireless environment. Previous experience is preferred but not mandatory.

Reasoning and Problem Solving

• Organized, self-motivated, ability to multi-task.
• Good at working independently, thinking critically and proffering quality ideas to improve department processes.
• Strong organizational and analytical skills.

Physical Demands

• Able to sit up to 80% of the time.
• Able to stand and/or walk over 20% of the time.

Work Environment

The work environment is typically a general office setting. The role requires the ability to sit for extended periods and occasionally stand or walk.