Inquiry Coordinator (DD Incident Management Specialist)

This position is domiciled at the Chesterfield State Office Building (1390 Timberlake Manor Pkwy, Chesterfield, MO 63017). Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday.

About the role

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. The Inquiry Coordinator conducts inquiries to substantiate allegations, suspicions, or complaints of abuse, neglect, human rights violations, or misuse of funds against individuals served by the Department of Mental Health.

The successful candidate will demonstrate comprehensive knowledge of:

• Principles and techniques related to support or assessment services.
• Various developmental disabilities, corresponding providers, and available services.
• Statutes, administrative rules, and regulations relating to program operation.
• Behavioral sciences and allied disciplines involved in the evaluation, care, and support of persons with developmental disabilities.

This position requires effective communication skills, including the use of tact and diplomacy in verbal and written interactions to foster professional working relationships with staff, community agencies, individuals with developmental disabilities and their families, and other stakeholders within and outside the department.

Responsibilities

• Gather and analyze information surrounding reported events or complaints where there is an allegation or suspicion of abuse, neglect, misuse of funds or property, or when more information is needed to determine whether an investigation request will be submitted to the Central Office Investigation Unit.
• Conduct inquiry interviews, summarize, and communicate findings in a written format.
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• Demonstrate knowledge of the Event Management Tracking (EMT) system.
• Demonstrate knowledge of CSRs, DOR’s, Division Directives, and guidelines set forth by the Department of Mental Health and Division of Developmental Disabilities regarding inquiries and abuse and neglect processes.
• Maintain working knowledge of and contacts with provider, Regional Office, and other agencies and offices.
• Maintain current and accurate documentation of inquiries.
• Ensure current and accurate EMT data entry for events requiring inquiry.
• Enter inquiry findings and outcomes into the EMT system.
• Monitor events where there is an inquiry decision to ensure closure or reason for extension is recorded, using available reports.
• Determine whether "reasonable cause" for abuse/neglect/misuse of funds exists through the inquiry process.
• Summarize inquiry findings for the purpose of requesting an investigation when needed.
• Communicate information clearly and effectively through verbal discussions and written documents.
• Ensure the EMT data entry form is complete and correctly entered within 24 hours or by the next working day of DMH notification for events requiring an inquiry.
• Ensure an inquiry decision date and close date are entered into the EMT database system for events requiring an inquiry.
• Ensure proper notifications are completed within required timeframes and in writing where required, and that notifications are entered into the EMT database system.
• Complete inquiries within 10 working days, unless additional time is needed for good cause.

Requirements

Minimum Qualifications:

• Six years of experience, or a Bachelor’s degree and three or more years' experience, or an Associate’s degree with four to eight years of experience.

Skills

• Experience in gathering and analyzing information related to abuse, neglect, misuse of funds, or property.
• Experience conducting interviews as part of investigations, including law enforcement investigations, summarizing findings, and communicating results.
• Strong investigation skills, including those related to law enforcement, are highly desirable.
• Interviewing experience is preferred.
• Ability to read, decipher, and articulate statutes, regulations, and legal guidelines clearly and effectively.

Benefits

The State of Missouri offers an excellent benefits package that includes:

• A defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.

Your total compensation extends beyond your paycheck. For a comprehensive view of benefits, visit the Total Compensation Calculator and other applicant resources.

Schedule

8:00 AM to 5:00 PM, Monday through Friday.