Incident Investigation Specialist

About the role

At Kelly Services, in partnership with Nissan North America, we are recruiting for an Incident Investigation Specialist. This role pays $27.80/hour with growth potential after one year. The schedule is hybrid: in-office Monday–Thursday, 8am–5pm; Fridays are work from home.

Responsibilities

• Gather accident details from customers regarding product liability concerns and document information accurately.
• Educate customers on the proper operation of affected vehicle systems.
• Coordinate vehicle inspections with Nissan's technical personnel or third-party service providers.
• Collect and analyze information from customers, dealers, and third-party agencies to ensure comprehensive case investigations.
• Receive inspection findings from the Nissan legal department and engineering teams to help establish the company’s position.
• Communicate Nissan North America’s position to customers, negotiate settlements when appropriate, or issue denials of assistance.
• Cook with aftersales support staff, dealers, attorneys, insurance companies, and law enforcement to facilitate thorough case resolution, including repairs or repurchases.
• Review and process repair estimates and service provider billing in accordance with company guidelines.

Requirements

• Strong interpersonal, conflict resolution, and decision-making abilities.
• Excellent written and verbal communication skills.
• A high attention to detail and organizational skills.
• The ability to handle confidential information and sensitive cases professionally.

Qualifications

• Education: Bachelor’s degree required.
• Experience: At least one year of relevant professional experience (automotive claims, case management, or product liability preferred).
• Technical Skills: Basic proficiency with word processing, spreadsheets, and case management software. Salesforce highly preferred.

Benefits

• 16 paid holidays
• 10–15 days of paid time off
• Enhanced medical benefits
• Kelly Perks Discount Program
• Weekly pay