Inpatient Hospice Facility Clinical Manager

About the role

The Inpatient Care Center (ICC) Manager provides leadership, mentoring, and clinical oversight for Blue Ridge Care’s Inpatient Care Center. This role ensures that patients' clinical needs are met through comprehensive assessments and individualized Plans of Care, while maintaining regulatory compliance and program integrity.

Responsibilities

• Act as a patient advocate while ensuring high-quality, compassionate inpatient hospice care.
• Plan, evaluate, and document care effectiveness in collaboration with the interdisciplinary team (IDT), including patients, families, physicians, and faculty staff.
• Provide continuity of care across settings through effective verbal and written communication.
• Perform admissions to the Inpatient Care Center as needed, including emergent situations.
• Provide direct patient care during periods of high acuity or limited resources, including assessments, triage, and coverage during staff absences.
• Serve as a clinical mentor and resource for ICC staff related to documentation, education, and problem solving.
• Ensure appropriate and timely admission of patients to the Inpatient Care Center, maintaining optimal unit capacity including weekends.
• Collaborate with the Medical Director, determine eligibility for admission, appropriate levels of care, and manage the waitlist.
• Collaborate with field teams, hospital liaisons, and medical providers to transition appropriate patients into the ICC.
• Coordinate with external vendors including pharmacy, medical supplies, linens, housekeeping, and dietary services.
• Ensure all nursing services and documentation meet regulatory requirements, federal hospice guidelines, Joint Commission standards, and organizational policies.
• Participate in infection control education, monitoring, and activities.
• Deliver care in a cost-effective manner, demonstrating understanding of hospice reimbursement methodologies and payer requirements.
• Maintain productivity, staff overtime, patient care expenditures, and approve related billing and documentation.
• Serve as a liaison with vendors, physicians, community-based facilities, and contracted service partners.
• Provide supervision and conduct performance evaluations for RNs, LPNs, and CNAs, with required documentation.
• Lead ICC Collaborative Meetings and conduct staff meetings monthly and as needed.
• Communicate regularly and effectively with clinical staff regarding organizational updates, practice expectations, and operational changes.
• Support clinical staff leadership needs in the absence of other clinical managers as requested.
• Model the Blue Ridge Care mission, philosophy, ethical behavior, integrity, and commitment to excellence.

Requirements

• Current, unrestricted Registered Nurse (RN) license in Virginia.
• CPR Certification.
• Valid driver’s license with an insured, reliable vehicle; willingness to travel throughout the service area.
• Proficiency with electronic medical records and computer systems.
• Excellent verbal and written communication skills.
• Strong leadership ability with proven team-building skills.

Paid Benefits

• Competitive Pay
• PTO & Paid Volunteer Time
• Comprehensive Health Benefits
• Tuition Reimbursement & Scholarships
• Leadership Development & Peer Support
• 30% Thrift Shop Discount

Physical, Sensory & Cognitive Requirements

• Ability to stand and walk continuously; frequently bend, squat, climb stairs, kneel, lift, and assist patients.
• Ability to lift up to 25 pounds.
• Visual acuity sufficient to assess patient condition and read clinical instruments.
• Hearing acuity sufficient to auscultate blood pressure, hear alarms, and communicate effectively.
• Ability to concentrate on moderate detail for extended periods with frequent interruptions.
• Ability to manage stress, emotional situations, interruptions, and multiple priorities while maintaining a professional, compassionate demeanor.