Inn Service Bartender - Reserve

About the role

The Inn Service Bartender will greet guests in the Inn dining areas and provide world-class beverage and food service for the duration of their visit.

Responsibilities

• Greet and engage guests while delivering gracious hospitality.
• Take orders, utilizing product knowledge and suggestive selling techniques.
• Enter orders into POS system accurately; tracks tabs, charges, etc. for end of shift reconciliation.
• Serve food and beverages in a friendly, efficient manner according to standards.
• Ensure that guests have utensils, silverware, condiments.
• Pre-bus/bus dirty glassware, dishes, and other items quickly; keep bar and public areas neat, clean, and free of debris at all times.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Resolve guest complaints/issues to standards, ensuring guest satisfaction.
• Make sure area(s) are properly stocked, prepped, and set.
• Opening/closing duties/responsibilities as assigned.

Qualifications

• High school diploma (or GED).
• Additional training/certification(s) preferred.
• Ability to obtain TIPS, ALE and other related training required.
• Minimum of six (6) months experience bartending, preferably in an upscale or fine dining environment.
• Ideal candidates will have at least one (1) year of experience.
• Basic math skills; ability to create/follow recipes using proper mixology techniques.
• Demonstrated commitment to delivering world class internal/external guest service.
• Outstanding interpersonal and communications skills; must be able to engage with wide variety of guests and interact in a friendly and professional manner.
• Proactive, exercises good judgment; can creatively problem solve and anticipate needs of guests; keen attention to detail with a focus on quality and service.
• Strong organizational skills; must be able to multi-task and prioritize work.
• Ability to quickly acquire knowledge about Biltmore, special activities/events, and Asheville and surrounding areas.
• Must be 21 years of age or older.

Physical Requirements

• Lift, carry, push, and pull 25-50 pounds;
• Lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand;
• Up to 25 pounds on a small cocktail tray, with one hand.
• Endure various physical movements throughout work areas and over duration of work shift.
• Ability to work in an environment that may include variable temperature conditions and noise levels;
• Outdoor environments;
• Exposure to fumes, dust, and chemicals.