Cedric's Tavern Bartender - Reserve

About the role

Reserve position averaging 20 hours a week (anywhere between 40-999 hours per year). The Cedric's Tavern Bartender will greet guests in the bar area and provide world-class beverage and food service for the duration of their visit.

Responsibilities

• Greet and engage guests while delivering gracious hospitality.
• Take orders, utilizing product knowledge and suggestive selling techniques.
• Enter orders into POS system accurately; track tabs, charges, etc. for end-of-shift reconciliation.
• Serve food and beverages in a friendly, efficient manner according to standards.
• Ensure that guests have utensils, silverware, and condiments.
• Pre-bus and bus dirty glassware, dishes, and other items quickly; keep bar and public areas neat, clean, and free of debris at all times.
• Anticipate guests’ needs, respond promptly, and maintain positive guest relations at all times.
• Resolve guest complaints/issues to standards, ensuring guest satisfaction.
• Prepare beverages and process orders and payment transactions.
• Coordinate service for assigned area(s).
• Provide general support and assistance to the department, leadership, and company.
• Ensure all guests receive friendly, courteous, and prompt service following prescribed Biltmore service standards.
• Make sure area(s) are properly stocked, prepped, and set.
• Perform opening/closing duties/responsibilities as assigned.

Requirements

• High school diploma (or GED). Additional training/certification(s) preferred.
• Ability to obtain TIPS, ALE, and other related training required.
• Minimum of six (6) months experience bartending, preferably in an upscale or fine dining environment. Ideal candidates will have at least one (1) year of experience.
• Basic math skills; ability to create/follow recipes using proper mixology techniques.
• Demonstrated commitment to delivering world-class internal/external guest service.
• Outstanding interpersonal and communications skills; must be able to engage with a wide variety of guests and interact in a friendly and professional manner.
• Proactive, exercises good judgment; can creatively problem-solve and anticipate needs of guests; keen attention to detail with a focus on quality and service.
• Strong organizational skills; must be able to multi-task and prioritize work.
• Ability to quickly acquire knowledge about Biltmore, special activities/events, and Asheville and surrounding areas.
• Must be 21 years of age or older.

Physical Requirements

• Lift, carry, push, and pull 25-50 pounds.
• Lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand; up to 25 pounds on a small cocktail tray, with one hand.
• Endure various physical movements throughout work areas and over the duration of the work shift.
• Ability to work in an environment that may include variable temperature conditions and noise levels; outdoor environments; and exposure to fumes, dust, and chemicals.

Pay

Pay rate starts at $6.00/hr + tips, minimum $16.32/hr.

Schedule

Schedule varies within hours of 10:00am-12:00am. Weekend availability required.