Bartender - Room Service

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

About the role

We are seeking a Bartender to join our team! In this role, your day is shaped by movement, energy, and connection. You’ll spend your time providing prompt and courteous service to all bar guests, including taking orders, suggestive selling, preparing and serving beverages, and the clearing/setting of the bar top and tables. You will play a key role in fostering a high-energy environment driven by passion for excellence. This includes delivering fast, accurate service while maintaining a friendly, engaging presence with guests seated at the bar.

Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections.

Responsibilities

• Execute all responsibilities with professionalism, precision, and a consistent focus on creating an exceptional guest experience
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank
• Ensure sequence of service is followed for all guests
• Accommodate guests’ special requests whenever possible
• Process payments according to POS and cash handling procedures and ensure all checks are closed out timely
• Assist coworkers as needed to complete required activities and deliver amplified service
• Always smile and offer a warm greeting to all guests

Requirements

• At least four years of prior bartending experience, ideally within a four- or five-star hotel environment
• Ability to communicate clearly, stay patient under pressure, and approach every situation with tact and professionalism
• Comfortable working evenings, weekends, and holidays
• This role is active and hands-on, requiring you to spend a good portion of your shift working with guests and your team
• Fluency in additional languages beyond English is a plus

Skills

• Anticipate guest needs and act with intention
• Deliver service that is both polished and personal
• Take ownership of every detail of the guest journey
• Contribute to a collaborative, energized, and high-performing culture
• Detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment
• Natural leader who communicates effectively, leads with professionalism, and inspires those around you
• Ability to anticipate needs, solve problems, and maintain high standards

Pay

$23.50 per hour

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status and include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings plan
• Employee perks