Inn PM Dining Room Supervisor - Flex *Sign-On Bonus*

About the role

The Dining Room Supervisor is responsible for overseeing the front of house dining operations in accordance with Biltmore standards. This role involves managing staff, ensuring service quality, and providing exceptional guest experiences.

Responsibilities

• Daily supervision of operations and staff
• Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards
• Affords staff to troubleshoot
• Aids with hiring, training, development, scheduling and performance management of staff
• Serves as "manager on duty" in absence of the Restaurant Manager, and provides general assistance and support for the team, department, leadership, and the company as required
• Facilitates communication between front/back of house to provide seamless service
• Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information
• Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore standards

Requirements

• High school diploma required
• Minimum two (2) years related experience in a comparable full-service restaurant
• Prior experience in an upscale hotel/resort/attraction preferred
• Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills
• Knowledge of wine and cordials preferred; must be 21 years of age to bartend
• Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact
• Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required
• Proactive and exercises good judgment; problem solves and troubleshoots
• Proficiency in Word and Excel; must be able to learn Biltmore’s systems products, and protocols

Qualifications

• Additional education and/or certification(s) preferred
• Must be 21 years of age to bartend

Skills

• Excellent interpersonal and verbal/written communication skills
• Strong organizational skills with attention to details and service
• Proactive and exercises good judgment; problem solves and troubleshoots
• Proficiency in Word and Excel

Benefits

No specific benefits are mentioned in the job description.

Pay

The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Schedule

Schedule can vary but generally afternoons, weekend & holiday availability required.