Inn Library Lounge Supervisor - Flex *Sign-On Bonus*

Essential Job Duties

• Daily supervision of operations and staff.
• Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
• Affords assistance and support for hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
• Facilitates communication between front/back of house to provide seamless service.
• Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.
• Serves as the primary point of contact for FOH F&B in the absence of the Restaurant Manager.
• Supports staff in ensuring that facilities, service, and experience exceed expectations and are consistent with Biltmore and Forbes 4-Star standards.

Additional Responsibilities

• Acts as the primary point of contact for FOH F&B in the absence of the Restaurant Manager.
• Provides general assistance/support for team, leadership, and company as required.
• Stays up to date on estate activities, operations, and offerings.
• Assists with bartending as needed during peak business, or in the absence of a bartender.

Qualifications

• High school diploma required.
• Minimum two (2) years related experience in a comparable full-service restaurant.
• A combination of education/experience may be considered.
• Ideal candidate will have prior experience in an upscale hotel/resort/attraction.
• Demonstrated commitment to delivering world-class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.
• Knowledge of wine and cordials preferred.
• Minimum six (6) months experience bartending required; must be 21 years of age to bartend.
• Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact.
• Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required.
• Proactive and exercises good judgment; problem solves and troubleshoots.
• Proficiency in Word and Excel; must be able to learn Biltmore’s systems products, and protocols.