Ink Customer Technical Service Rep - Flexo

About the role

As an Ink Technical Service Representative, you will serve as the primary on-site technical expert and liaison between our team and a major packaging customer specializing in high-speed flexographic printing. You will drive continuous improvement, coordinate technical activities across laboratory and manufacturing environments, and deliver elite press-side troubleshooting. This dynamic role combines hands-on technical service, such as color matching and formulation, with leadership responsibilities, including oversight and guidance of ink room employees and following plant safety and operational compliance.

Key Responsibilities

• On-Site Leadership & Collaboration: Act as the central point of contact for all operational InPlant matters. Partner closely with Sales, Customer Technical Service (CTS), and leadership to ensure seamless customer technical support.
• Press-Side Technical Support: Provide expert troubleshooting on the press floor, delivering detailed and consistent technical reporting to optimize print performance.
• Operations & Quality Control: Perform precise color matching, formulation, and small-batch ink blending. Maintain detailed production and QC records to ensure all products exceed customer specifications.
• Continuous Improvement: Lead process improvement initiatives. Analyze batch tickets to identify rework opportunities and eliminate waste.
• Safety & Compliance: follow housekeeping and safety operations, proactively identifying and reporting any process gaps.
• Reporting: Prepare comprehensive monthly reports to keep executive leadership and stakeholders informed.

Qualifications & Requirements

• Education/Experience: Bachelor’s degree in a technical field OR 5 + years of relevant printing/ink industry experience.
• Industry Knowledge: Deep understanding of pressroom operations and printing processes.
• Technical Skills: Strong proficiency in MS Office and SAP; intermediate experience utilizing Gantt charts for project tracking.
• Core Competencies: Proven ability to manage multiple complex projects simultaneously under tight deadlines. Excellent analytical, mathematical, and creative problem-solving skills.
• Communication: Strong verbal and written communication skills for cross-functional collaboration.

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.