Infusion Scheduler

Location: Oncology Consultants - Business Office

Pay Range: $12.82 - $20.27

Responsibilities

• Schedule chemotherapy appointments according to physicians’ orders, outside testing, and referrals.
• Demonstrate working knowledge of all facets of the role, relevant regulations, and organizational and departmental policies and procedures.
• Perform other duties and projects as assigned in accordance with regulatory requirements and organizational policies and procedures.

Key Performance Areas

KPA 1 – Infusion Scheduling & Coordination

• Oversee daily infusion and chemotherapy scheduling.
• Schedule infusion treatments, referrals, and follow-up appointments.
• Coordinate schedule changes with physicians, leadership, and clinical staff.
• Ensure scheduling aligns with staffing, physician availability, and treatment requirements.
• Confirm necessary equipment and resources are available for treatments.

KPA 2 – Patient Intake & Documentation

• Collect patient consents and insurance information for infusion services.
• Ensure insurance authorizations are obtained prior to treatment.
• Process physician referrals and incoming patient documentation.
• Maintain accurate infusion and patient documentation within the EMR system.

KPA 3 – Patient Accounts Receivable Support

• Review and resolve patient AR balances using work queues and aging reports.
• Document patient account activity and communications accurately.
• Identify and escalate payment trends or barriers to leadership.
• Maintain compliance with billing, collections, and privacy regulations.

KPA 4 – Customer Service & Communication

• Provide excellent customer service to patients and staff.
• Answer incoming calls and respond to patient inquiries professionally.
• Maintain effective communication with providers, leadership, and team members.
• Demonstrate strong follow-through, professionalism, and service orientation.

KPA 5 – Compliance & Safety

• Maintain HIPAA compliance and patient confidentiality at all times.
• Follow all facility safety policies and procedures.
• Maintain an organized work environment and proper use of company equipment.

Requirements

• High school education required; Associate's degree preferred.
• Minimum 2 years’ experience as a chemo scheduler; oncology experience required.

Skills

• Scheduling appointments
• Entering information into the EMR
• Insurance verification
• Customer service

Travel: 0-25%