Infrastructure Service Lead (ISL) - shift 1

Responsibilities

• Provide technical expertise in the design and development of IT operation environments.
• Develop strategy of the client/server system and the design architecture to support strategy.
• Research new technology and advise on purchases for the client regarding processing, data storage, data access, and applications development.
• Develop strategies for conducting studies to estimate the space, computer hardware, software and connection infrastructure resources required on a short and long-term basis.
• Develop models of the computer and computer application environment, identifies, and resolves computer operation systems performance issues. Measures system usage by workload type, identifying trends, and estimating further resource requirements.
• Ensure IT tasks and projects are appropriately assigned and prioritized based on program and customer priority.
• Aid in planning of projects that enhance the quality and efficiency of the team.
• Provide leadership, assistance and work guidance to less experienced technicians and administrators.
• Work with Campus Support Technicians to support the end users as needed.
• Maintain warranty information; ensure that the infrastructure systems are monitored with regards to warranty status.
• Ensure the timely resolution of hardware and software problems associated with the data and voice network.
• Identify and evaluate new products / services that would allow the team to provide improved services to our customers.
• Provide 2nd and 3rd Tier hardware and software support for end-users.
• Provide after-hours support for planned maintenance, updates to technology, hardware and software changes during non-business production hours.
• Perform On-Call Emergency support service.
• This position manages/performs Shift work to cover the 24X7 Operations.

Qualifications

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance.
• Minimum of 8 years of experience with a BS/BA degree; minimum of 6 years with an MS/MA degree and a minimum of 3 years with a PhD.
• 4 years experience may be used in lieu of a Degree.
• Experience in the management of the Information Technology (IT) infrastructure within an organization, including the physical network (e.g., LANs/WANs, servers, terminals) as well as server applications and software.
• Experience with IT Enterprise Operations observability and monitoring, Load Balancing, Traffic Management and Tier 2/3 support for incidents.
• Ability to perform On-Call Emergency support service for various shifts as needed.
• Current CISSP or Security + Certification.