Infrastructure Program Manager – Enterprise Technology Infrastructure

About the role

As an Infrastructure Program Manager with Hines, you will lead and support the execution of infrastructure buildouts, office deployments, and relocations across our global portfolio. This role blends program delivery, technical oversight, and on-site execution. The ideal candidate brings a strong, well-rounded understanding of enterprise infrastructure and can effectively coordinate and oversee implementations across networking, servers, end-user devices, and power systems.

Responsibilities

Infrastructure Program Delivery

• Lead and coordinate infrastructure workstreams for office buildouts, moves, and renovations
• Oversee implementation across:
  • Network architecture (LAN/WAN)
  • Enterprise WiFi design and deployment
  • Server and core infrastructure
  • End-user devices (workstations and office technology)
  • Power and redundancy systems (UPS, failover, resiliency planning)
• Manage timelines, dependencies, risks, and deliverables to ensure successful execution

On-Site Execution & Deployment

• Serve as the on-site infrastructure lead during critical phases of deployments and office moves
• Coordinate vendors, contractors, and internal teams during installation and cutover activities
• Identify and resolve issues in real time to ensure smooth go-lives

Technical Oversight

• Provide informed oversight across infrastructure domains without requiring day-to-day hands-on engineering
• Review and validate designs from vendors and internal teams
• Ensure alignment across networking, compute, end-user, and physical infrastructure
• Identify risks, gaps, and dependencies across systems

AI-First Program Delivery & Optimization

• Apply an AI-first approach to program planning and execution, leveraging tools such as Microsoft Copilot and AI-assisted workflows
• Use AI to improve project planning, scheduling, risk identification, and dependency tracking
• Streamline coordination, status reporting, and communication through automation and AI-assisted insights
• Identify opportunities to embed AI into infrastructure deployment processes, vendor coordination, and operational handoffs
• Stay current on emerging AI capabilities and apply them to improve delivery speed, consistency, and quality

Documentation, Diagramming & Standards

• Develop and maintain clear project documentation, deployment standards, and runbooks
• Create infrastructure layouts, workflows, and deployment diagrams using tools such as Microsoft Visio (or similar)
• Ensure documentation reflects both current-state implementations and scalable future-state designs
• Contribute to the continuous improvement of infrastructure standards and delivery methodologies

Team & Vendor Coordination

• Coordinate work across infrastructure engineers, offshore resources, and third-party vendors
• Help prioritize and direct execution across distributed teams
• Act as a key liaison between technical teams, project stakeholders, and business partners

Standards & Quality Assurance

• Ensure all deployments align with Hines infrastructure standards and best practices
• Contribute to the development and refinement of deployment standards and processes
• Promote consistency, scalability, and repeatability across all office environments

Qualifications

• Bachelor's degree from an accredited institution
• Six or more years of experience in IT Infrastructure, with exposure across multiple domains
• Strong working knowledge (not necessarily hands-on) of:
  • Enterprise networking (routing, switching, WAN)
  • WiFi design and deployment
  • Servers and core compute infrastructure
  • End-user devices (workstations, office technology)
  • Power redundancy and resiliency concepts (UPS, failover strategies)
• Experience leading or supporting infrastructure deployments (office buildouts, relocations, or similar projects)
• Ability to review and understand technical designs across multiple infrastructure domains
• Strong coordination and organizational skills in fast-paced environments
• Excellent communication and stakeholder management skills
• Willingness to travel for on-site project execution
• Experience in construction or workplace technology environments
• Experience working with offshore or distributed teams
• Familiarity with structured cabling and physical infrastructure design
• Experience leveraging AI tools to improve project delivery, reporting, or operational workflows
• Certifications such as PMP, CCNA, or equivalent