Program Manager

Description We are seeking a dependable and organized Program Manager (PM) to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving. Responsibilities Maintain office supplies and keep the office organizedAnswer phones, greet visitors, and support front-office tasksPrepare and send emails, letters, forms, and other documentsManage meeting schedules, appointments, and conference room calendarsMaintain accurate digital and physical filing systemsSupport new employee onboarding and prepare orientation materialsCollaborate with other departments and external partnersManage client referrals, intakes, discharges, and registration packetsObtain insurance authorizations and assist with claim denialsEnsure all client paperwork is complete and accurateManage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops)Approve client billing, staff timesheets, and PTO for payroll processingAssist with workers’ compensation reporting and documentationSupport hiring needs and assist with interviewsCommunicate with families regarding scheduling and paperworkAssist with staff/client scheduling and assignmentsComplete monthly chart audits and quarterly fire drill auditsWork closely with the Vice President of Operations on budgets and billable hoursOther duties as assigned Benefits 401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insurance Requirements Experience: ABA: 1 year (Preferred)Administrative Assistance: 1 year (Preferred)Business Administration or Human resources Degree (Preferred) High School Diploma (Required) Work Location: In person